FSA PITA

I know that I've been bitching and moaning lately.  Deal with it. :-)

Today's gripe: IHC and Wells Fargo FSA program.

I paid two medical bills using my Wells Fargo FSA credit card back in FEBRUARY.  After a few months, I received a letter demanding documentation for the payment - no, I didn't buy gardening stuff, deck materials or scrapbooking stuff (not that I scrapbook...).  I faxed the invoices to them.  I got another letter two weeks later.  I faxed the invoices to them again.  I called to make sure said faxes were received.

My FSA account is now frozen.  Apparently, I didn't fax them the invoices.  This is bullshit.

So, I spend an hour on the phone with IHC billing.  No dice, they don't have the invoices.  I call IHC physicians billing.  They have one of the invoices on file but they have to get APPROVAL to release my own invoice to me.  I even verified my blood type to ensure I was who I claimed to be.

Now I have to track down the OTHER invoice.  This is going to be a neat trick.  Apparently the service dates were back in 2005, I know this is totally ridiculous, and they're going to have to contact their archive service which could take up to three weeks and then it will have to go through the approval process too.

IHC and Wells Fargo, kiss my ass.  You suck.

Comments

[IndiePendent]

If you already paid, can't you get proof from Wells Fargo and give them that? Why would they need your invoices? What a pain in the ass!

[Kristofer Dale]

Here's another heartwarming holiday story for you. I work in Albuquerque, NM (yes, the so-called "Land of Enchantment", but that's another story) and I was working in the "far heights" late this Friday evening, December 22, 2006, on an interior design project. With 15 minutes to spare in order to deposit checks totalling around $20,000 needed to cover business expenses and holiday purchases, I covered the distance to my nearest Wells Fargo branch at the corner of Juan Tabo and Montgomery Boulevards in just over ten minutes time on icy streets (no, I wasn't going over the speed limit, there was too much holiday traffic), only to be stopped at a long red light at the adjacent intersection to the branch. Finally, I rolled up and parked in front of the front door right as a bank employee wearing slacks and a white or light dress shirt, dark curly hair, about average height (I hope this is enough of a description to get his chicken-shit candy-ass fired, but suppose that would be expecting too much from a corporation that clearly does not give a rat's ass about its customers) strolled up and locked the door while watching me wave. As he turned and strolled away without any acknowledgement, I checked my T-Mobile auto-updated cellular phone and saw that it was 5:58 pm, presumably two minutes before official closing time. Thanks for caring! Here's wishing for a lovely Wells Fargo bankruptcy in the coming year, you flaming assholes...